Ms. Jennifer Odom, Sales Manager
Ms. Shannon Earley, Director of Catering
Hilton Cocoa Beach Oceanfront
1550 N. Atlantic Avenue
Cocoa Beach, Florida 32931
Dear Jennifer and Shannon,
I don’t often write one letter to two people. However, in this instance it seemed
appropriate. Each of you played such an important role in making our event such a success.
The purpose of the letter is to say Thank You. Sure, we couldn’t have had such a perfect
event with the help from you both. But there are so many other people who also deserve
recognition. We have a number of anecdotal stories regarding a number of Hilton staff members.
Sadly, I don’t have all their names. Let me give it a go…
1. I should start with you two, Shannon and Jennifer. We know you had to deal with four of us
and that, in itself, could be a challenge. Your attention and suggestions made everything
perfect. So, please accept our special thanks.
2. There are often unsung heroes at every event. One group may be the bell staff. Again, I don’t
have their names but they were all so helpful. I believe they were well taken care of and they
sure took care of us. One story I would like to share is when one of our Lancers (that is what
we call ourselves) accidentally handed the bellman a folded stack of money she took from her
wrong pocket. Instead of handing him $10, she gave him a couple hundred dollars. The
Bellman let her know it didn’t seem right, and she corrected it. The Bellman didn’t have to do
that...but he did.
3. I would like to give a shout out to the front desk staff. I have a few favorites, but they were all
so helpful and professional. This morning I made an effort to remember their names...but as I
sit here writing I could only remember one. No, I won’t single her out...they were all good.
4. I will single out the Chef. As you know, we wanted our group to have Fish and Chips Friday
night. Sure, we could have gone to Long John Silvers (horrors be the thought). Your Chef pulled
it off perfectly. Yeah, I know you can’t please everyone...but this time I believe he did. The
service from the wait staff and kitchen was excellent and the quality was top shelf.
5. On a personal note, on Friday morning the A/C was not functioning properly in my room. I was
on the way in from my car and told Jennifer about it. Pretty much before I got to my room a
maintenance guy was there looking at it. Before the day was done he had installed a new unit.
How often does that happen in a hotel?
6. The night of the “big event” we had Robin to work with. What a trooper she is. She had such
great control as we were getting set up. We know stuff doesn’t just happen...but under her
guidance stuff happened with perfection. She needs to know how happy we are.
7. I need to mention Tracie our bartender for our Saturday evening cocktail hour. Even though
that glass room (yeah, I know it has another name) was quite warm and our crowd converged
on her bar pretty much all at once, she made it all happen. Good job Tracie.
8. The banquet service and food quality was beyond excellent. Many of our people commented
about how good the food was comparing it to the lesser quality of other reunions they have
attended. I personally loved the roast beef, it doesn’t get much better than that. (I should have
gone back for seconds...but I eat too much already).
9. The room upstairs, 712, hit the spot. We called it the Day Room after the lounge area we had
at Lakenheath. It performed it’s function perfectly. I hear some folks hung around until 3:00
am Friday night (not me).
What I have shared above are my experiences. I didn’t even get to the pool or bar outside.
So I don’t have anything to report...except I do know when we needed to find someone they were
pretty much always found outside. Must mean something worked. Since I live on the beach about
12 miles south in Indialantic I didn’t bother going to the beach. However, I sure did hear a lot of
our people rave about the bar and beach. They seemed to really appreciate what we have here on
the Space Coast. There are likely more stories and complements you may hear, but the purpose of
this note is to say thank you and to let you know how happy we, the organizers, are. Of course,
the attendees were elated as well.
Writing on behalf of Vivienne, Bob, Frank and myself we offer our heartfelt thanks for a
superb facility, an excellent staff and a job well done. Thank you.
Sincerely,
Jerry D. Nicholas